Shipping Policy
At Ekatra, we ensure every order reaches our customers smoothly and efficiently through a fully managed logistics process.
Consolidation in India
- All products from partner designers are shipped to Ekatra’s consolidation center in India
- Each item undergoes quality checks, packaging checks, and product verification
- This process reduces international shipping costs and ensures consistent packaging
International Shipping to Dubai
- Consolidated shipments are sent from India to Dubai via trusted international logistics partners
- All shipments are tracked end-to-end for safe and timely delivery
- Ekatra manages customs clearance, documentation, and UAE import processes
UAE Deliveries
- Ekatra uses reliable last-mile delivery partners across Dubai and the UAE
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Customers receive:
- Real-time tracking
- Delivery updates
- Smooth and coordinated drop-offs
Returns Handling in the UAE
- All returns and exchanges are processed through Ekatra’s UAE return center
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Ekatra coordinates:
- Customer pickup
- Inspection of returned items
- Communication with designers for replacement or action
- This ensures designers do not manage UAE logistics and customers receive a seamless experience